1. INTRODUCTION
Here at Jackson and Gill Opticians Limited we take your Privacy, and your Rights, very seriously. This page outlines how we collect and use any data that we collect or store that relates to you.
Please rest assured that most of the paragraphs in this Privacy Policy will not apply to you. Casual visitors to our website will remain anonymous, and only the most basic data, such as that collected by Cookies, may be retained – but even then, just briefly. Only customers who register with us, for an eye examination, or following the supply of new spectacles or contact lenses, will need to trust us with any significant personal data.
To ensure we are compliant for GDPR, Jackson and Gill is registered with the Information Commissioner’s Office (ICO).
If you are concerned by this, please feel free to Contact us.
This Privacy notice provides you with details of how we collect and process any personal data we may collect through your use of our site at www.jacksonandgill.co.uk.
Jackson and Gill is the Data Controller for this site and is responsible for all personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our Contact Details
Company Name: Jackson and Gill Opticians Limited
Email address: info@jacksonandgill.co.uk
Postal address: Backfold, Castle Street, Hay-on-Wye, HR3 5EQ
Telephone number: 01497 821260
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@jacksonandgill.co.uk.
2. The Data We Collect
You need to know what data we collect about you, why we collect it and on what grounds we process it. Personal data means any information capable of identifying you as an individual. It does not include anonymised data, such as most browsing cookies or non-personal email addresses.
In most instances, unless you have actively registered an account with us, few if any of these paragraphs will relate to you, and your data will be anonymous.
We may process the following categories of personal data about you:
Communication Data
This includes any communication that you send to us whether that be through the Contact Form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for assisting you with your eyecare requirements, for record keeping, and for the establishment, pursuance or defence of legal matters. Our lawful ground for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to service your eyecare needs, keep records, and to establish, pursue or defend legal matters.
Customer Data
This includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, eyecare records, and if relevant bank details if you subscribe to our direct debit plans. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data
This includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data in order to operate our website effectively and to ensure relevant content is provided to you. It also helps to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us properly to administer our website and our business.
Technical Data
This includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data
This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to be kept informed about events we may be organising, and to deliver relevant website content to you and measure or understand the effectiveness of these this marketing. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content to you (including Facebook posts and events listings, for example) and to measure or understand the effectiveness of the contact we have with you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Sensitive Data
We have no need for and do not collect any Sensitive Data about you though our website. Sensitive Data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your general health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
If you are a registered client with Jackson and Gill Opticians, for the purposes of being supplied with prescription glasses or sunglasses, and for which we have carried out an Eye Examination, we will have collected certain personal details from you, in a face-to-face situation. Some of that may be classed as Sensitive Data, and we may retain this information for future reference. This is to enable us to provide a comprehensive level of eyecare for you, to monitor changes in your eye health, and to make comparisons of your eye health over time. This may include the retention of photographic data relating to your retina.
We will only use your personal data for the purpose for which it was collected, or for a reasonably compatible purpose if necessary. For more information on this please contact us. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We do not carry out automated decision making or any type of automated profiling.
3. How We Collect Your Data
We are most likely to collect personal data about you when you provide that data directly to us (for example by filling in forms on our site, by sending us emails, or during a consulation). We may also automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy (below) for more details about this.
We are most likely to collect personal data about you when you provide that data directly to us (for example by filling in forms on our site, by sending us emails, or during a consultation). We may also automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy (below) for more details about this.
We may receive data from third parties, such as analytics providers (Google, for example, or advertising networks such as Facebook), search information providers (Google, Yahoo, Bing etc), and providers of technical, payment and delivery services, such as data brokers or aggregators. Note that some of these entities may be based in the EU, but most are not.
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
4. Marketing Communications
Our lawful ground for processing your personal data in order to send you marketing communications is either by your consent (through your submission of an email directly to us, requesting your inclusion in our mailing list), our use of a subscription service, such as MailChimp, or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since. However, you can still opt out of receiving marketing emails from us at any time.
We shall never knowingly share your personal data with any third party unless you express consent.
You can ask us to stop sending you marketing messages at any time by emailing us at info@jacksonandgill.co.uk at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as consultations, eye examinations, purchases, warranty registrations etc.
5. Disclosures of your Personal Data
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.
We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
We may need to share your personal data with companies who are based outside the United Kingdom, including companies within the European Economic Area (EEA) and others outside. Those countries outside EEA do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. This includes organisations such as Google and MailChimp, who are based in the United States. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- We will only transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data by; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
7. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at The Information Commissioners Office
If you wish to exercise any of these rights, please Contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
10. Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
11. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.
Cookies Policy
This website, www.jacksonandgill.co.uk is operated by Jackson and Gill Opticians of Hay-on-Wye.
What are cookies? Cookies are a small text files that are stored by your web browser that allow us to recognise you when you visit our website. They do not identify you uniquely, and the content is anonymous, but these cookies can be used to collect, store and share bits of information about your activities across websites, including what you do when you visit our site.
Cookies can be used for the following purposes:
- To enable certain website functions
- To provide analytics
- To store your preferences
- To enable marketing delivery and behavioural advertising
The Jackson and Gill website uses Session Cookies as well as Persistent Cookies.
A Session Cookie is unique to a particular visit to our website. These cookies do not last long, and typically will expire when you close your web browser after visiting our website. We use these cookies to identify you during a single browsing session, such as when you log into our website as a returning customer.
A Persistent Cookie will remain on your devices longer than a Session Cookie, and the length of that period will be specified in the cookie. These cookies allow us to identify you over a longer period of time, such as when you log-in to our customer portal and you ask that we keep you signed in.
Do third parties use cookies on the Jackson and Gill website?
Third party companies providing analytics services (such as Google Analytics) and advertising networks (we occasionally use Google Adwords or Facebook advertising) generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on this, or other websites, so that you see relevant advertisements as you browse the Internet. We have no control or influence over these cookies.
What are your options?
If you don’t like the idea of cookies, or you’d like to control the way certain types of cookies record your activity, you can change the cookie settings in your browser. You can instruct your browser to delete cookies that have already been set and not to accept new cookies. How you do this will depend upon the browser you are using (Chrome, Firefox, Safari etc), and will vary between them. To learn more about how to do this, visit the help pages for your chosen browser.
Please note that, if you delete cookies or do not accept them, some aspects of our website may no longer function as intended, and you might not be able to use all of the features of our site. Also, you may be unable to store preferences, and some pages may not display properly.
Where can I find more information about Cookies?
You can learn more about cookies by visiting the following third party websites:
These are independent sites offering impartial information.
12. Amendments
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.