Obviously all our frames and lenses come with the regular manufacturer’s warranties. These protect your rights as a consumer against such things as faults and failings in the way they’re made, and how long they last through normal use. However, we want to go further than that.

We appreciate that our customers will be living with their new glasses every day. It’s only right that they should be totally delighted with their frames and lenses. They must feel totally comfortable in how they look, and how they feel. If you, as a customer, find that the fit of your glasses doesn’t seem right, or you experience any discomfort, let us know, and we’ll make it right.

We offer a 90 day Comfort Guarantee that means you can pop back and see us, and have your glasses refitted by our expert staff or, if that doesn’t do the trick, choose an alternative frame and/or lenses that suit you better. All at no charge.

We want you to love your glasses. In fact we guarantee it!

Our Promises …

• We will only supply the highest quality frames and lenses – guaranteed.
• Our staff are fully qualified eyewear experts, trained and experienced to offer you the best possible treatment and advice.
• We supply state-of-the-art lenses, ensuring that you’ll enjoy the sharpest possible vision.
• The range of frames we offer has been carefully selected to ensure the highest quality and the most appealing, contemporary styles.
• We also strive to source examples of some of the most innovative and exclusive frames from niche designers, to cater for individual taste and style.
• Finally, we promise to deliver bespoke customer service that’s personal, friendly and efficient.

For further information, and to check out the small-print on Manufacturer’s Warranties, please see our Terms & Conditions.